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Cancellation Policy

Clear guidelines to help you understand our cancellation terms.

India Cancellation Policy

1. Order Cancellation by Customer

  • Orders can be cancelled only before dispatch.

  • Once the product has been shipped, cancellation is not permitted.

  • To cancel, email support@ayushmed.in with your order details.

  • Approved cancellations will be refunded within 5–7 working days via IMPS/NEFT/UPI.

2. Order Cancellation by AyushMed

  • AyushMed reserves the right to cancel any order at its sole discretion, including but not limited to:

    • Product out of stock

    • Pricing or listing errors

    • Payment issues or suspected fraud

    • Regulatory restrictions on sale or delivery

  • In such cases, customers will be notified and refunded in full.

3. Non‑Cancellable Orders

  • Orders for consumable Ayurvedic and wellness products cannot be cancelled once dispatched.

  • Customized, special‑order, or promotional items are non‑cancellable.

4. Refunds for Cancelled Orders

  • Refunds will be processed only after confirmation of cancellation.

  • Shipping charges, if any, are non‑refundable.

  • Refunds require submission of the original invoice.

5. Disclaimer

  • AyushMed.in does not manufacture or certify products; items are sourced from third‑party suppliers.

  • We are not responsible for product efficacy, side effects, or suitability.

  • Cancellation and refunds are limited strictly to the conditions stated above.

6. Jurisdiction

This policy is governed by the laws of India. Any disputes will be subject exclusively to the courts of Patiala, Punjab.

International Cancellation Policy

1. Customer‑Initiated Cancellation

  • Orders can be cancelled only before dispatch.

  • Once dispatched, cancellation is not permitted.

  • If a cancellation request is approved after dispatch, the entire shipping fee (to and fro) will be deducted from any refund.

  • Shipping charges are non‑refundable under all circumstances.

2. AyushMed‑Initiated Cancellation

  • AyushMed reserves the right to cancel any international order at its sole discretion, including but not limited to:

    • Export restrictions or customs prohibitions

    • Product out of stock or discontinued

    • Pricing or listing errors

    • Payment issues or suspected fraud

  • In such cases, customers will be notified and refunded excluding any bank conversion charges.

3. Non‑Cancellable Orders

  • Orders for consumable Ayurvedic and wellness products cannot be cancelled once dispatched.

  • Customized, promotional, or special‑order items are strictly non‑cancellable.

4. Refunds for Cancelled Orders

  • Refunds will be processed only after confirmation of cancellation.

  • Refunds exclude all shipping charges and any currency conversion/bank fees.

  • Refunds require submission of the original invoice.

  • Processing timeline: 10–15 working days after cancellation approval.

5. Customs, Taxes & Legal Liability

  • AyushMed is not responsible for customs rejection, confiscation, or legal restrictions in the destination country.

  • All duties, taxes, and compliance obligations are the sole responsibility of the customer.

  • No refunds will be issued for orders seized or delayed by customs.

6. Proof of Delivery & Disputes

  • Delivery confirmed via OTP or signed proof is final.

  • Non‑delivery claims after proof are invalid.

  • Chargebacks will be contested with courier logs and delivery evidence.

  • Fraudulent disputes may result in account blacklisting.

7. Jurisdiction

  • This International Cancellation Policy is governed by the laws of India.

  • Any disputes will be subject exclusively to the courts of Patiala, Punjab, India.