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Refund & Return Policy

Clear guidelines to help you understand our Refund and Return policy.

India Refund & Return Policy

1. Eligibility for Returns

  • Returns are accepted only if:

    • Wrong product delivered

    • Product received is damaged/defective

    • Packaging tampered or damaged before delivery

  • Requests must be raised within 7 business days of delivery.

  • After this period, no claims will be entertained.

2. Non‑Returnable Items

  • Products once opened, used, or tampered with are not eligible for return.

  • Ayurvedic and wellness products are consumables; therefore, returns are strictly limited to the scenarios listed above.

  • We do not accept returns for reasons of personal dislike, taste, or perceived effectiveness of the product.

3. Return Process

Step 1: Email support@ayushmed.in with your order details and reason for return. Step 2: Our delivery team will arrange collection of the package, subject to approval.

Returned items must be in unused condition with original packaging and invoice.

4. Refunds

  • Refunds will be processed within 5–7 working days after inspection and approval of the returned product.

  • Refunds will be made via IMPS/NEFT/UPI, depending on circumstances.

  • Original invoice must be provided for refund processing.

  • Shipping charges, if any, are non‑refundable.

5. Bank Details

To receive a refund, email the following details to support@ayushmed.in:

  • Account Holder’s Name

  • Account Number

  • Bank Name

  • IFSC Code

6. Disclaimer

  • AyushMed.in does not manufacture or certify products; items are sourced from third‑party suppliers.

  • We are not responsible for product efficacy, side effects, or suitability.

  • Refunds are limited strictly to wrong, damaged, or tampered deliveries.

  • By purchasing, you acknowledge that you are buying at your own discretion and risk.

7. Jurisdiction

This policy is governed by the laws of India. Any disputes will be subject exclusively to the courts of Patiala, Punjab.

International Refund & Return Policy

1. Eligibility

  • Returns are accepted only if:

    • Wrong product delivered

    • Product received is damaged/defective

    • Packaging tampered before delivery

  • Effectiveness, taste, or personal preference are not valid grounds for return/refund.

  • Customer must confirm that importing Ayurvedic products is legally permitted in their country before ordering.

2. Return Process

  • All international returns are at the customer’s expense.

  • Return shipping must be prepaid, tracked, and insured by the customer.

  • AyushMed will not arrange international pickups.

  • Refunds are processed only after the returned product is received in India and inspected.

3. Refunds

  • Refunds exclude all shipping charges.

  • If an order is cancelled after dispatch, the full shipping fee (to and fro) will be deducted.

  • Refunds will be processed within 10–15 working days after inspection.

  • Refunds are made via IMPS/NEFT/UPI; currency conversion or bank charges are borne by the customer.

4. Customs & Legal Liability

  • AyushMed is not responsible for customs rejection, confiscation, or legal restrictions in the destination country.

  • Duties, taxes, and compliance with local laws are the sole responsibility of the customer.

  • No refunds will be issued for products seized or delayed by customs.

5. Non‑Delivery & Chargebacks

  • Proof of delivery (OTP confirmation / signed receipt) is final.

  • Claims of non‑delivery after proof are invalid.

  • For chargebacks, AyushMed will provide courier logs and delivery proof to the payment gateway.

  • Fraudulent disputes may result in account blacklisting.

6. Bank Details

To receive a refund, email the following details to support@ayushmed.in:

  • Account Holder’s Name

  • Account Number

  • Bank Name

  • IFSC Code

7. Jurisdiction

  • This International Refund & Return Policy is governed by the laws of India.

  • Any disputes will be subject exclusively to the courts of Patiala, Punjab, India.